Hydroscand UK - Coronavirus update, November 2020

Since the beginning of the coronavirus outbreak, the team at Hydroscand has worked hard to maintain high standards of safety and service. We remain committed to protecting the welfare of our employees, customers and suppliers and the measures we have implemented remain in place:

 

HoseExpress Mobile Breakdown Service

Our mobile hose technicians are working remotely and are ready to support you with on-site hose repairs in the usual way.

Additional hygiene measures have been implemented and we will observe social distancing rules when working on site.

 

Deliveries

You can continue to place orders with us via phone and e-mail and we will deliver to you in the usual ways.

 

Trade Counters

Our trade counters remain open. We will continue to ask that social distancing is observed and have created barriers and markings within the counters to make this easier for everyone. We also have to limit the number of customers that can enter the trade counters at one time.

We ask that you wear face coverings in the trade counter, and our team will do the same, in line with the recent legislation.

We continue to operate more rigorous hygiene measures at all locations. Our counter, phones, door handles and credit card terminal will be cleaned regularly.

Where possible please phone ahead and we will have your products ready for you.

 

Sales Team

Our sales team is ready and happy to help you with any enquiries. For the moment, we will not visit customers without an appointment but we are available for visits if you need us and will work within your guidelines on site. Equally, we can facilitate virtual meetings if that is your preference.

We will continue to adapt and will keep you updated as the situation changes.

We are very grateful for your continued support and patience in working with us to ensure the new guidelines are met.

Rebecca Galley

Managing Director

Published at: 02-11-2020
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